FAQs

Can I check the availability of my chosen holiday online?

Yes, you can check the availability of any holiday on our website by using the 'Holiday Search' button on the homepage or in the top bar. Just follow these simple steps.

- Choose the type of holiday that you are interested in.

- Choose your preferred holiday location.

- Choose your preferred departure date.

- Click on the Search button.

You will then be presented with a results page, listing all of the holidays available which match your search criteria.

Alternatively, you can use the search bar to enter words from the holiday you’re interested in.

Can I book my holiday online and is it safe and secure?

You can book a coach holiday or river cruise online using our simple booking procedure which is completely safe and secure. Simply follow the step by step process to book your holiday – available 24 hours a day, 7 days a week! Please note that ocean cruises and holidays by air can be booked by calling our friendly Holiday Advisors on 0808 168 5 158.

What happens after I have booked?

After booking and paying for any of our holidays, you will be given the option to print out your booking details and you will receive an email confirmation. You will also receive a holiday confirmation invoice in the post within 3 weeks of receipt of your booking.
If you need to check any details, you can log in to your profile online and check your bookings, pay off any outstanding balance and update your contact details.

When do I need to pay the balance of my holiday?

When you receive your holiday confirmation invoice, it will show the balance due and the latest date it can be paid. Reminders are not sent so please keep your invoice safe and make a note of when the balance needs to be paid.
You can pay any outstanding balance online in your ‘My Profile’ area or by calling our friendly Holiday Advisors on 0808 168 5 158.

Do I need travel insurance?

What is the limit on how much luggage I can take?

Luggage is limited to one medium size suitcase per person, due to the overall weight and space restrictions on vehicles. Aircraft or other carriers have their own luggage terms and conditions, of which a copy can be sent to you on request.

If I have special requirements, how can I let you know?

If you book online, there is a step which allows you to enter any special requirements you may have. Whilst we make every effort to meet your requirements, they are not guaranteed. Should you wish to address any concerns, our friendly team of Holiday Advisors are on hand to help - 0808 168 5 158.

Where are my local pick-up points?

You can find the full list of departure points from around the UK here.

Can I reserve my coach seats?

Yes, you can reserve your coach seat at the time of booking. If you book a coach holiday online, you will get the choice of seats available, yours from the moment you join your coach tour. The regional transfer service does not have reserved seats.

Where can I find travel advice for travelling abroad?

You can find information about travelling abroad on the Foreign and Commonwealth Office Travel Advice website. Here you can find advice on passports, visas, health, safety and security.

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Contact

Call FREE: 0808 168 5 158
bookings@sunrisedirect.com
SunriseDirect, 113 Queens Road, Norwich NR1 3PL

Peace of mind

The UK Holiday Group Limited trading as SunriseDirect is an Appointed Representative of ITC Compliance Limited which is authorised and regularted by the Financial Conduct Authority (their registration number is 313486) and which is permitted to advise on and arrange general insurance contracts. VAT Number 394 3077 33
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