COVID-19 – Latest update 16/03/2020
Potential Government advice for over-70s to stay at home
Media speculation over the weekend concerning the government enforcing anyone over the age of 70 to self-isolate has seen a huge increase in our call volumes and we are doing our best to service them. We can confirm that this movement has not been formally announced and we have no information on any time-scales of whether it will be formally announced. If we need to cancel your holiday, rest assured we will be in contact with you. The information provided at the moment advises we go ahead with your holiday plans as arranged, so unless you hear from us directly, you can be assured that your holiday is still departing as per your booking confirmation.
We understand there is a large amount of unrest at the moment regarding travel, and we pride ourselves in putting our customers first. Our Holiday Advisors are working tirelessly to reassure our customers that they are permitted to travel and their holiday is scheduled as planned. We would politely ask our customers to only call us if you have a question regarding an existing booking departing in the next 7 days, or would like to make a future booking, this will allow us to continue with the excellent level of customer service you would expect from us.
COVID-19 – Latest update 16/03/2020
The health, safety and wellbeing of our customers and staff is always paramount to us and we are constantly monitoring the global situation regarding COVID-19 (Coronavirus).
We are taking our lead from the World Health Organisation (WHO) and the Foreign Commonwealth Office (FCO). The latest updates have seen us carefully review our departures to assess whether it is advised to still holiday in these locations. The majority of our holidays are UK based tours, which means they are, at present, still operating as planned. If at any stage we have to amend your travel plans, we will contact our customers directly to discuss all your options.
More information can be found, along with the latest updates, both on the gov.uk website here: https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public and also from ABTA here: https://www.abta.com/news/coronavirus-outbreak
If you have any questions regarding an existing booking, our Holiday Advisors are here to help and can be contacted for FREE on 0808 168 5 158. In the meantime, if you have not heard from us directly, then you can rest assured your holiday is still going ahead as planned.
Please continue to check our website for updates, as we are reviewing the situation daily.
Can I check the availability of my chosen holiday online?
Yes, you can check the availability of any holiday on our website by using the 'Holiday Search' button on the homepage or in the top bar. Just follow these simple steps.
- Choose the type of holiday that you are interested in.
- Choose your preferred holiday location.
- Choose your preferred departure date.
- Click on the Search button.
You will then be presented with a results page, listing all of the holidays available which match your search criteria.
Alternatively, you can use the search bar to enter words from the holiday you’re interested in.
Can I book my holiday online and is it safe and secure?
You can book a coach holiday or river cruise online using our simple booking procedure which is completely safe and secure. Simply follow the step by step process to book your holiday – available 24 hours a day, 7 days a week! Please note that ocean cruises and holidays by air can be booked by calling our friendly Holiday Advisors on 0808 169 5047.
What happens after I have booked?
After booking and paying for any of our holidays, you will be given the option to print out your booking details and you will receive an email confirmation. You will also receive a holiday confirmation invoice in the post within 3 weeks of receipt of your booking.
If you need to check any details, you can log in to your profile online and check your bookings, pay off any outstanding balance and update your contact details.
When do I need to pay the balance of my holiday?
When you receive your holiday confirmation invoice, it will show the balance due and the latest date it can be paid. Reminders are not sent so please keep your invoice safe and make a note of when the balance needs to be paid.
You can pay any outstanding balance online in your ‘My Profile’ area or by calling our friendly Holiday Advisors on 0808 169 5047.
Do I need travel insurance?
What is the limit on how much luggage I can take?
Luggage is limited to one medium size suitcase per person, due to the overall weight and space restrictions on vehicles. Aircraft or other carriers have their own luggage terms and conditions, of which a copy can be sent to you on request.
If I have special requirements, how can I let you know?
If you book online, there is a step which allows you to enter any special requirements you may have. Whilst we make every effort to meet your requirements, they are not guaranteed. Should you wish to address any concerns, our friendly team of Holiday Advisors are on hand to help - 0808 169 5047.
Where are my local pick-up points?
You can find the full list of departure points from around the UK here.
Can I reserve my coach seats?
Yes, you can reserve your coach seat at the time of booking. If you book a coach holiday online, you will get the choice of seats available, yours from the moment you join your coach tour. The regional transfer service does not have reserved seats.
You can see the SunriseDirect coach plan here.
Where can I find travel advice for travelling abroad?